We are sorry to hear that you have noticed damage or a defect. We would like to ask you to submit a service request for this, we will be happy to look into it with you.
We cannot make any statements about the handling of damage or a defect by telephone.
We will of course try to help you as quickly as possible, but we also experience more requests when the weather is nice. If you are waiting for an answer, you can continue to use your BBQ and/or accessory in the meantime, even if you have not yet received a response. This does not affect the handling of your report.